Privacy Policy for Mbi8

Why We Hold Your Information

Your contact form submissions are held so that we can respond to your enquiries, resolve issues and provide support. Without this data, we would not be able to answer your questions or address your concerns. Server logs are kept to maintain the site's security, analyse traffic patterns and improve the user experience. Understanding how visitors use the platform helps us keep it reliable and easy to navigate.

Data We Collect and When

When you submit a contact form on this site, we collect your name, email address and the message you write. This information is provided voluntarily by you at the moment you send the form. Like most websites, our web server automatically records your IP address, browser type and the pages you view. These logs are created each time you visit the lobby, without any extra action from you.

Cookies and Your Choices

The site uses cookies to remember your preferences and to help us understand how the lobby is used. These small text files improve functionality but are not required for basic access. If you disable cookies in your browser, you can still browse the site, but some features such as personalised settings or session persistence may not work as smoothly. The core experience remains available.

Who We Share Data With

We share anonymised analytics data with service providers that help us understand site usage. These companies act only on our instructions and are contractually bound to protect your information. Hosting providers store the data necessary to serve the site. Your personal data is never sold to third parties, and we do not share it for marketing purposes without your consent.

Your Rights to Access and Deletion

Under Malaysian personal data protection law, you have the right to request a copy of any personal data we hold about you. Simply use the contact page on the site to make your request. You may also ask us to delete your data at any time. We will process your request promptly and confirm once the information has been removed, unless we are required by law to retain it.

How Long We Keep Records

Contact form submissions and associated correspondence are retained only as long as necessary to fulfil your request or to comply with legal obligations. Once the purpose is served, the data is deleted. Server logs are kept for a limited period, typically a few months, and then securely erased. We do not hold any personal data longer than needed for the reasons it was collected.

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